Digital Transformation

Share Digital Transformation on Facebook Share Digital Transformation on Twitter Share Digital Transformation on Linkedin Email Digital Transformation link

The City of Burlington’s Digital Business Strategy contains a planned set of actions and investments that take advantage of technology and data to optimize and transform the way City services are delivered. The strategy guides the delivery of services that meet the needs of our growing community, are easy to use and cost efficient. The strategy also aligns to the overarching strategic priorities of the City.

Follow this page to see examples of how the City is harnessing digital tools and technology to create tangible improvements for residents and businesses.

The City of Burlington’s Digital Business Strategy contains a planned set of actions and investments that take advantage of technology and data to optimize and transform the way City services are delivered. The strategy guides the delivery of services that meet the needs of our growing community, are easy to use and cost efficient. The strategy also aligns to the overarching strategic priorities of the City.

Follow this page to see examples of how the City is harnessing digital tools and technology to create tangible improvements for residents and businesses.

  • Digital Assistant CoBy Feedback Survey

    A new option to find the City information you are looking for has arrived. CoBy, the City’s first AI-powered digital assistant, can be found on the City’s website, burlington.ca. 


    This customer service enhancement provides 24/7 access to a wealth of city information and services. With a simple click, residents, businesses, and visitors can pose questions and receive real-time, AI-generated responses, based on the extensive knowledge gathered from burlington.ca. 


    CoBy is not just a digital assistant, it is an ever-evolving digital entity, designed to learn, adapt, and improve from every interaction, ensuring an enriched user experience. 


    The City of Burlington is one of the first municipalities in Canada to launch a generative AI digital assistant, created with Microsoft Copilot. We want to hear about your experiences using CoBy.


    Your participation in this survey is voluntary.  Individual responses will be kept confidential. Non-identifiable summaries of responses may be developed and shared publicly.  For questions regarding the collection, use and disclosure of this information,  please contact clare.cameron@burlington.ca  The survey is available in print, alternative formats or with communication support by contacting getinvolved@burlington.ca

    Take Survey
    Share Digital Assistant CoBy Feedback Survey on Facebook Share Digital Assistant CoBy Feedback Survey on Twitter Share Digital Assistant CoBy Feedback Survey on Linkedin Email Digital Assistant CoBy Feedback Survey link
Page last updated: 25 Apr 2024, 11:00 PM