Digital Assistant CoBy Feedback Survey
A new option to find the City information you are looking for has arrived. CoBy, the City’s first AI-powered digital assistant, can be found on the City’s website, burlington.ca.
This customer service enhancement provides 24/7 access to a wealth of city information and services. With a simple click, residents, businesses, and visitors can pose questions and receive real-time, AI-generated responses, based on the extensive knowledge gathered from burlington.ca.
CoBy is not just a digital assistant, it is an ever-evolving digital entity, designed to learn, adapt, and improve from every interaction, ensuring an enriched user experience.
The City of Burlington is one of the first municipalities in Canada to launch a generative AI digital assistant, created with Microsoft Copilot. We want to hear about your experiences using CoBy.
Your participation in this survey is voluntary. Individual responses will be kept confidential. Non-identifiable summaries of responses may be developed and shared publicly. For questions regarding the collection, use and disclosure of this information, please contact clare.cameron@burlington.ca The survey is available in print, alternative formats or with communication support by contacting getinvolved@burlington.ca