Web Redesign

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People working to make a better website

We’re Redesigning Our Website!

The City has redesign and modernize our website. We want to make it easier for residents and visitors to find information. The redesign will help people better navigate the site and access online services.

This work is important for the City to continue to meet accessibility standards. These standards are required by the Province of Ontario. We will create a ‘mobile responsive website.’ A responsive website means whether a visitor to the site is coming from a laptop, tablet or phone, the website automatically changes to fit the device your're reading it on. A review of burlington.ca, burlingtontransit.ca and calendar.burlington.ca is underway. These will move to one seamless site.

The current websites were launched in 2015, since that time there has been significant changes in technology and it’s important that the City update our website to stay current and ensure that we are offering the type of online services residents have come to expect in 2021. Certain functions are outdated and may not be supported by our vendor in the future.

Through surveys and polls, residents continue to tell us that our website is one of the top channels they use to find out about city programs, services and initiatives. The process was guided by feedback we receive from residents and visitors to the site.

We’re Redesigning Our Website!

The City has redesign and modernize our website. We want to make it easier for residents and visitors to find information. The redesign will help people better navigate the site and access online services.

This work is important for the City to continue to meet accessibility standards. These standards are required by the Province of Ontario. We will create a ‘mobile responsive website.’ A responsive website means whether a visitor to the site is coming from a laptop, tablet or phone, the website automatically changes to fit the device your're reading it on. A review of burlington.ca, burlingtontransit.ca and calendar.burlington.ca is underway. These will move to one seamless site.

The current websites were launched in 2015, since that time there has been significant changes in technology and it’s important that the City update our website to stay current and ensure that we are offering the type of online services residents have come to expect in 2021. Certain functions are outdated and may not be supported by our vendor in the future.

Through surveys and polls, residents continue to tell us that our website is one of the top channels they use to find out about city programs, services and initiatives. The process was guided by feedback we receive from residents and visitors to the site.

  • New City website is here!

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    Great news! The City has launched a redesigned burlington.ca website. Find information easier. Access online services better. We want to give you faster and better options to connect with the City. This new website, and coming customer counter changes at City Hall, will help you get what you need.

    The new website has an inclusive design. You can access burlington.ca from a laptop, tablet or phone. The website will automatically change to fit the device you’re reading it on. There is now voice search capability. This means residents can enter a search term by voice rather than type it. We replaced inaccessible documents and focused on accessible alternatives. Burlingtontransit.ca and our calendar are now at burlington.ca.

    The original website launched in 2015. It was important burlington.ca stay current with technology changes. The redesigned site will offer the type of online services residents expect.

    Some key enhancements you’ll see:

    • More powerful search tools
    • Easier self-serve online applications
    • 16 new Service area sections to better organize and find information
    • An updated Council and Committees calendar and a Calendar of Events (community calendar). Find the events and meetings you want.

    How to engage with the new website

    You can subscribe to newsfeeds, calendars and webpages. This will give you the latest updates on the topics and services you want to know about. Visit burlington.ca/subscribe to view our upgraded subscription options. You can also see existing subscriptions you may have at burlington.ca/subscribe.

    Your input is important. If you would like to provide feedback on the new website, you can at burlington.ca/feedback. The City appreciates the public’s patience as we continue to update our webpages and site. There was public engagement with residents who shared what they wanted to see on the new website.

    Thank you! Your feedback helped us redesign the website to meet your needs.

    We are ready to help you. Check out burlington.ca today!

  • Web Redesign Concept Update

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    Thank you, Burlington residents, for providing input on your new City website.

    Combined with our previous website navigation testing engagement, we have had 472 total respondents. Thank you for providing us valuable insights on what issues are currently being experienced with our existing site and what the ideal state would be for our future site.

    For our homepage design concepts engagement we had 265 responses. Concept 3 and 2 were the preferred designs.

    • Concept 3 - 102 (38.5%)
    • Concept 2 - 92 (34.7%)
    • Concept 1 - 71 (26.8%)

    Final design concept

    We used this information and additional comments provided to combine elements from the top two concepts (2 and 3) to create a new hybrid concept. This concept will use the overall design of concept 3, with the news centre and slide out navigation menu from concept 2.

    Your feedback: Overall themes

    The overall themes in the responses to existing site issues and what residents would like to see improved on the new site were the following:

    1. Improve and enhance the site search functionality
    2. Improve and optimize site map and menu navigation
    3. Reduce overall content and improve accuracy and relevance
    4. Increase and enhance online service options
    5. Improve and optimize mobile experience

    All the above issues are identified as priority items in our website redesign scope of work and are key components to ensuring our web modernization project is successful and reflective of our resident’s needs.

    Next steps

    Next steps will be to begin building the new website and populating with content in preparation of a site launch in late July early August this year. With the new website we will also be launching an improved and redesigned calendar site.


  • Website Redesign survey now available!

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    The City is inviting public feedback on three burlington.ca homepage design concepts as part of the City’s redesign of its website to improve user experience. From Jan. 7 – 23 residents can complete the web redesign survey. Feedback from Burlington residents will help inform the City’s preferred design concept.

    The City wants to make it easier for residents and visitors to find information on its website. The redesign will focus on inclusive design to help people better navigate the site and access online services. This work is important for the City to achieve a more accessible website to better serve residents and continue to meet accessibility standards as required by the Province of Ontario.

  • Feedback Opportunity Coming in January

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    From January 7-21, residents will have an opportunity to provide feedback into the redesign. Stay tuned for additional information.

  • Thank you to all of those who participated in our website navigation testing

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    Testing was completed by a total of 207 valid participants. An ideal navigation (Treejack) study should have at least 50 participants or more who have completed the entire study with over 50+ completed tasks (not skipped).

    Navigation (Treejack) testing was conducted to test the effectiveness of the proposed redesigned navigation by determining how easily a participant could locate different pages that align with top tasks. A task’s score includes its rate of success, meaning that it was correctly selected by a participant, as well as its directness, which measures how quickly a participant got to the correct answer. Out of all the tasks completed by external participants, 83% chose a correct answer and 80% of answers were chosen without backtracking.

    We will use these test results and additional comments provided to further refine our redesigned site navigation and website content.

    Next Steps

    Follow this project page as we continue with our website renewal and relaunch. Next steps will involve a full website content audit and webpage content rewriting. Rewriting webpages will focus on providing relevant and accessible content to improve search engine results and readability scores.

    Future engagement opportunities will involve providing feedback on options for our sites redesigned homepage and interior page layouts in 2022 prior to a site relaunch.

  • Site Navigation Testing now available

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    As part of phase one of this work, we need to develop a new site navigation for the website; in other words, how the site should be organized.

    To determine the new site navigation, we need feedback. Starting Sept. 7, residents can participate in a short activity along with a quick survey. This should take about 10 minutes to complete. The activity and survey will close on Sept. 20.

    Your participation in this activity will help us determine how best to organize the information on our website and improve website navigation.

    The site navigation testing is now closed.

  • Feedback Opportunity Coming September 7

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    From Sept. 7-20, residents will have the first opportunity to provide feedback into the redesign. Another opportunity for feedback is expected to occur in the spring of 2022.

    The redesign will also allow the City to continue to meet the accessibility standards required by the Province of Ontario and develop a ‘mobile responsive website.’ A responsive website means whether a visitor to the site is coming from a laptop, tablet or phone, the website automatically changes to fit the device you’re reading it on.

    The redesign will include a review of burlington.ca, burlingtontransit.ca and calendar.burlington.ca to design one seamless site. These sites were launched in 2015 and there have been no major updates since that time.

    The multi-phased redesign, which will continue into 2022, will be guided by the feedback we receive from residents and visitors to the site.

  • Project Launch

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    This project will occur in 3 phases. The initial stage is scheduled throughout the fall of 2021 and will include consultation with the public, staff and members of Council. It is expected that public engagement will occur in the fall of 2021. Check back to this page for the most up to date information, we encourage anyone interested in this project to subscribe to the project page. Look for the icon at the bottom this page that says "Stay Informed - subscribe for project updates".

  • Navigation Testing - September 2021

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    • Sitemap tree testing via Treejack software.
      • We will use the findings from the stakeholder interviews to update our future state burlington.ca sitemap for public engagement testing using the Virtual tree testing platform Treejack. This engagement will be open to City employees and Burlington residents for 2 weeks and provide us information necessary to understand where people get lost and how to fix it.
      • Testing asks users to complete real-world tasks and measures their success to identify any problem areas in the site structure
      • Helps determine if our category labels and language align effectively with a user’s understanding and their real-world tasks
      • Evaluates the menu hierarchy to see how it performs before the redesign of the website and its navigation, which allows for easy refinement of menu categories and semantics
Page last updated: 19 Jan 2024, 09:42 AM