Web Redesign

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People working to make a better website

We’re Redesigning Our Website!

The City has begun the process to redesign and modernize our website. We want to make it easier for residents and visitors to find information. The redesign will help people better navigate the site and access online services.

This work is important for the City to continue to meet accessibility standards. These standards are required by the Province of Ontario. We will create a ‘mobile responsive website.’ A responsive website means whether a visitor to the site is coming from a laptop, tablet or phone, the website automatically changes to fit the device your're reading it on. A review of burlington.ca, burlingtontransit.ca and calendar.burlington.ca is underway. These will move to one seamless site.

The current websites were launched in 2015, since that time there has been significant changes in technology and it’s important that the City update our website to stay current and ensure that we are offering the type of online services residents have come to expect in 2021. Certain functions are outdated and may not be supported by our vendor in the future.

Through surveys and polls, residents continue to tell us that our website is one of the top channels they use to find out about city programs, services and initiatives.

The multi-phased redesign will continue into 2022. The process will be guided by feedback we receive from residents and visitors to the site.

We’re Redesigning Our Website!

The City has begun the process to redesign and modernize our website. We want to make it easier for residents and visitors to find information. The redesign will help people better navigate the site and access online services.

This work is important for the City to continue to meet accessibility standards. These standards are required by the Province of Ontario. We will create a ‘mobile responsive website.’ A responsive website means whether a visitor to the site is coming from a laptop, tablet or phone, the website automatically changes to fit the device your're reading it on. A review of burlington.ca, burlingtontransit.ca and calendar.burlington.ca is underway. These will move to one seamless site.

The current websites were launched in 2015, since that time there has been significant changes in technology and it’s important that the City update our website to stay current and ensure that we are offering the type of online services residents have come to expect in 2021. Certain functions are outdated and may not be supported by our vendor in the future.

Through surveys and polls, residents continue to tell us that our website is one of the top channels they use to find out about city programs, services and initiatives.

The multi-phased redesign will continue into 2022. The process will be guided by feedback we receive from residents and visitors to the site.

  • Thank you to all of those who participated in our website navigation testing

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    Testing was completed by a total of 207 valid participants. An ideal navigation (Treejack) study should have at least 50 participants or more who have completed the entire study with over 50+ completed tasks (not skipped).

    Navigation (Treejack) testing was conducted to test the effectiveness of the proposed redesigned navigation by determining how easily a participant could locate different pages that align with top tasks. A task’s score includes its rate of success, meaning that it was correctly selected by a participant, as well as its directness, which measures how quickly a participant got to the correct answer. Out of all the tasks completed by external participants, 83% chose a correct answer and 80% of answers were chosen without backtracking.

    We will use these test results and additional comments provided to further refine our redesigned site navigation and website content.

    Next Steps

    Follow this project page as we continue with our website renewal and relaunch. Next steps will involve a full website content audit and webpage content rewriting. Rewriting webpages will focus on providing relevant and accessible content to improve search engine results and readability scores.

    Future engagement opportunities will involve providing feedback on options for our sites redesigned homepage and interior page layouts in 2022 prior to a site relaunch.

  • Site Navigation Testing now available

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    As part of phase one of this work, we need to develop a new site navigation for the website; in other words, how the site should be organized.

    To determine the new site navigation, we need feedback. Starting Sept. 7, residents can participate in a short activity along with a quick survey. This should take about 10 minutes to complete. The activity and survey will close on Sept. 20.

    Your participation in this activity will help us determine how best to organize the information on our website and improve website navigation.

    Take the quick survey to improve our website - www.burlington.ca/sitemaptest

  • Feedback Opportunity Coming September 7

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    From Sept. 7-20, residents will have the first opportunity to provide feedback into the redesign. Another opportunity for feedback is expected to occur in the spring of 2022.

    The redesign will also allow the City to continue to meet the accessibility standards required by the Province of Ontario and develop a ‘mobile responsive website.’ A responsive website means whether a visitor to the site is coming from a laptop, tablet or phone, the website automatically changes to fit the device you’re reading it on.

    The redesign will include a review of burlington.ca, burlingtontransit.ca and calendar.burlington.ca to design one seamless site. These sites were launched in 2015 and there have been no major updates since that time.

    The multi-phased redesign, which will continue into 2022, will be guided by the feedback we receive from residents and visitors to the site.

  • Project Launch

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    This project will occur in 3 phases. The initial stage is scheduled throughout the fall of 2021 and will include consultation with the public, staff and members of Council. It is expected that public engagement will occur in the fall of 2021. Check back to this page for the most up to date information, we encourage anyone interested in this project to subscribe to the project page. Look for the icon at the bottom this page that says "Stay Informed - subscribe for project updates".

  • Navigation Testing - September 2021

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    • Sitemap tree testing via Treejack software.
      • We will use the findings from the stakeholder interviews to update our future state burlington.ca sitemap for public engagement testing using the Virtual tree testing platform Treejack. This engagement will be open to City employees and Burlington residents for 2 weeks and provide us information necessary to understand where people get lost and how to fix it.
      • Testing asks users to complete real-world tasks and measures their success to identify any problem areas in the site structure
      • Helps determine if our category labels and language align effectively with a user’s understanding and their real-world tasks
      • Evaluates the menu hierarchy to see how it performs before the redesign of the website and its navigation, which allows for easy refinement of menu categories and semantics
Page last updated: 19 October 2021, 11:13