Community Engagement Charter and Framework

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front cover of the charter

Burlington has updated its Community Engagement Charter and Framework. The Charter renews our commitment to transparent, inclusive and meaningful engagement with community.

The updated Charter sets clear expectations for how the City engages with residents. It focuses on early communication and open dialogue with residents. It will show how input will shape decisions across the City’s initiatives, projects, and policies.


Burlington has updated its Community Engagement Charter and Framework. The Charter renews our commitment to transparent, inclusive and meaningful engagement with community.

The updated Charter sets clear expectations for how the City engages with residents. It focuses on early communication and open dialogue with residents. It will show how input will shape decisions across the City’s initiatives, projects, and policies.


  • Updated Community Engagement Charter and Framework now available

    Share Updated Community Engagement Charter and Framework now available on Facebook Share Updated Community Engagement Charter and Framework now available on Twitter Share Updated Community Engagement Charter and Framework now available on Linkedin Email Updated Community Engagement Charter and Framework now available link

    We’re excited to share the updated Community Engagement Charter and Framework. It explains how the City listens, collaborates, and builds meaningful engagements with the community.

    The update reflects what we’ve learned and heard from the community. It is focused on being inclusive, fair, and easy to understand.

    Download the updated Community Engagement Charter and Framework.

    We’re excited to share the updated Community Engagement Charter and Framework. It explains how the City listens, collaborates, and builds meaningful engagements with the community.

    The update reflects what we’ve learned and heard from the community. It is focused on being inclusive, fair, and easy to understand.

    Download the updated Community Engagement Charter and Framework.

  • City of Burlington launches updated Community Engagement Charter and Framework

    Share City of Burlington launches updated Community Engagement Charter and Framework on Facebook Share City of Burlington launches updated Community Engagement Charter and Framework on Twitter Share City of Burlington launches updated Community Engagement Charter and Framework on Linkedin Email City of Burlington launches updated Community Engagement Charter and Framework link

    The City of Burlington has released its updated Community Engagement Charter and Framework, renewing its commitment to transparent, inclusive and meaningful engagement with community.

    Originally introduced in 2013, the Community Engagement Charter sets out how residents, City staff and members of Council work together to shape decisions about the City. The updated Charter reflects the evolving needs of Burlington’s growing and changing community, strengthening how the City listens, communicates and engages with residents today.

    The updated Charter sets clear expectations for how the City engages with residents, focusing on early communication, open dialogue and showing how

    The City of Burlington has released its updated Community Engagement Charter and Framework, renewing its commitment to transparent, inclusive and meaningful engagement with community.

    Originally introduced in 2013, the Community Engagement Charter sets out how residents, City staff and members of Council work together to shape decisions about the City. The updated Charter reflects the evolving needs of Burlington’s growing and changing community, strengthening how the City listens, communicates and engages with residents today.

    The updated Charter sets clear expectations for how the City engages with residents, focusing on early communication, open dialogue and showing how feedback is used in decision-making across the City’s initiatives, projects, and policies.

    Key Highlights of the Community Engagement Charter

    The updated Community Engagement Charter updates several key enhancements:

    • Stronger accountability – The City will report back on what it heard and how public input was or was not used during decision-making.

    • Greater transparency- Clearer communication throughout engagement, including timely updates and outcomes.

    • More inclusive engagement- Expand efforts to reach underrepresented groups and reduce barriers to participation

    • Improved access and accessibility- Use of plain language, multiple formats, and consideration for interpretation and translation needs.

    • Modern tools and technology- A wider range of engagement methods, including online tools, telephone town halls to make it easier for people to take part.

    • Clearer guidance and expectations–More detail to support consistent and meaningful engagement across the organization.

    • The charter also reinforces the City’s commitment to ensuring all voices in Burlington are welcomed, heard and respected.

Page published: 22 Apr 2026, 09:20 AM