2025 Community Survey

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Offered since 1998, this biannual survey helps Burlington staff and Council measure and improve quality of life in the City. Burlington residents are invited to share their thoughts on life in the City.

City of Burlington residents share their feedback in many ways year-round. The Community Survey is one important source of feedback that helps inform City business plans, communication initiatives and public engagement programs, budget and spending decisions, and strategic focus areas. The Community Survey also provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years.

Starting September 8, 750 Burlington residents will be called by random selection and will be asked the same questions that are found in this survey on this page.



Offered since 1998, this biannual survey helps Burlington staff and Council measure and improve quality of life in the City. Burlington residents are invited to share their thoughts on life in the City.

City of Burlington residents share their feedback in many ways year-round. The Community Survey is one important source of feedback that helps inform City business plans, communication initiatives and public engagement programs, budget and spending decisions, and strategic focus areas. The Community Survey also provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years.

Starting September 8, 750 Burlington residents will be called by random selection and will be asked the same questions that are found in this survey on this page.



  • Community Survey

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    The City of Burlington is welcoming public feedback on its services through the 2025 Community Survey, with some residents contacted for telephone surveys beginning on Sept. 8 and an online survey available now (see survey tab). Please note you must register to the Get Involved Burlington site to complete the survey.

    Offered since 1998, this biannual survey helps Burlington staff and Council measure and improve quality of life and services and programs in the City. Burlington residents are invited to share their thoughts on life in the City.

    How to give your feedback

    Third-party researchers will contact a statistically relevant sample of homes in each ward. A total of 750 telephone surveys will be completed, with a combination of land and cell phone numbers randomly called. The caller ID for the survey will show the text as “BurlON Survey”.

    Residents are also invited to complete an online survey. This online survey gives residents whose telephone numbers were not chosen an opportunity to provide input.

    The survey results will provide the City of Burlington and City Council with valuable insights on items such as:

    • Satisfaction with City services and quality of life in Burlington

    • Value of City services for property taxes

    • Preference on municipal property taxes: to increase, decrease or maintain

    How survey results will be used

    City of Burlington residents share their feedback in many ways year-round. The Community Survey is one important source of feedback that helps inform City business plans, communication initiatives and public engagement programs, budget and spending decisions, and strategic focus areas. The Community Survey also provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years.

    The most recent Community Surveys were completed in 2011, 2015, 2019, 2021 and 2023. The Community Survey is now conducted every two years.


Page last updated: 05 Sep 2025, 10:32 AM