Citizen Action Lab - Making the Most of Citizen Input

Graphic depicting a light bulb that is generating ideas.

The data collection phase is now complete. Thank you to everyone who participated and shared ideas.

  • More than 100 people attended the three Citizen Action Labs
  • 459 people completed the survey

For more detail on our progress, click on the “Latest News on the Action Labs” tab below. If you would like to see the slide deck for the Action Labs, please look under "Document Library on this page".


The data collection phase is now complete. Thank you to everyone who participated and shared ideas.

  • More than 100 people attended the three Citizen Action Labs
  • 459 people completed the survey

For more detail on our progress, click on the “Latest News on the Action Labs” tab below. If you would like to see the slide deck for the Action Labs, please look under "Document Library on this page".


  • This is what we heard - Feedback from the 3 Citizen Action Labs

    about 1 month ago

    Three Citizen Action Labs were held with more than 100 people attending. Participants worked in small groups to answer, “How might be enhance the way Citizen Advisory Committees engage with Council?”

    Below is a general summary of the comments the groups created.

    Communities in action

    · Create an Action Committee that other committees would feed into and be issues driven

    Needs and gap analysis

    · Do the current advisory current advisory committee reflect and represent the needs of citizens, businesses, tourism and community?

    · Is the current technology, communication tools reaching the broader, diverse population and are they effective?

    ·...

    Three Citizen Action Labs were held with more than 100 people attending. Participants worked in small groups to answer, “How might be enhance the way Citizen Advisory Committees engage with Council?”

    Below is a general summary of the comments the groups created.

    Communities in action

    · Create an Action Committee that other committees would feed into and be issues driven

    Needs and gap analysis

    · Do the current advisory current advisory committee reflect and represent the needs of citizens, businesses, tourism and community?

    · Is the current technology, communication tools reaching the broader, diverse population and are they effective?

    · Is the Advisory Committee process and structure effective?

    · Is what we’re doing now supporting Burlington’s vision of what it wants to be?

    Regular meetings with Council as a whole

    · Open dialogue with Council and citizen committees

    · Semi-annual or quarterly meetings

    · Discuss ideas together

    · Council gives feedback on citizen input

    · Define action items for committees and Council

    · Road mapping the Process
    Evaluate and assess the committees to create a roadmap (journey map) to refocus on the systems and process

    Effective two-way communication

    · Develop and enhance communication outreach (use emerging technologies / video

    · Develop useful feedback / dialogue / response mechanisms that will benefit Council and Committees – ensure citizens feel heard

    · Purpose, value, cost benefit are clearly communicated

    · Show structure of processes (e.g. include work flow charts)

    Committee engagement with the public

    · All citizens have access to committee information and participation (but maintain core committee members)

    · Committees minutes and other documents online

    · Reports from committees published in City Talks or local publications.

    · Allow public to respond to an issue through an internet link or other form such as a door to door surveys

    · Committees create surveys for the public to respond to

    Increasing communication and involvement

    · Early involvement in planning process (fine tune the selection process, close the feedback loop between Council, Committee and staff and set clear expectations and elevate the status of the Committee members.

    Committee re-evaluation

    · Ensure the established committees meet the needs of citizens

    · Ensure the right committees are in place

    Timely communication intervention

    · Integration of 3 groups (staff, Committees, and Council)

    · Staff presentations early

    · Staff provide workplans to committees, so committees can create their own workplans

    · Provide material information / data to committees

    Re-imagine the engagement process

    · Current process does not work well

    · Task force style engagement

    · Remove limitations and barriers

    · Make engagement easier

    Break through two-way communication

    · Citizen knowledge & participation

    · Improved included a diverse population

    · Create education through communication channels on issues and participation

    · Listening and engaging to improve the outcome

    · Citizens have an impact

    Online citizenship

    · Move committees online

    · Improve city’s website

    · Committee based portals

    · Use-ability!

    · Provide training tools & educate the public on issues

    · Allow for referendums

    · Rethink the current structure to reflect importance of issues

    The citizen hub

    · Through neighborhood champions unite the community citizen advisory committees and others at pop up centres or a designated mobile space (resourced appropriately) to address, engage, get involved and when needed advocate for change and build solutions and results!

    Get the best and most representative people on citizen committees

    · Use technology to communicate opportunities to the community to recruit

    · Use sub committee to use all people that applied and didn’t make the core committee – this will help identify talent.

    · Use variety of communication channels to advertise committee opportunities

    · Make sure efforts occur to make sure there is inclusion and diversity

    Re-engineer

    · Investigate the need/purpose of committees

    · Determine the mandate for committees, Council or public created

    · Improve recruitment process (diversity)

    · How do you determine success?

    · Work on localized topics (neighborhood level)

    Open for communication – I.M.P.A.C.T.

    · Enhance communication on how Committee work impacts Council (progress > outcomes) Includes Council <> Committees

    Council <> Public / Community

    Modernization

    · After learning about the current process, strategize how to use resources, tools and doing a best practice review of other models to make City of Burlington a more modern citizen and Council model.

    · Keep citizens independent (influence)

    · Welcoming of all people and diversity

    · Take council off of citizen advisory committees it does not allow for honest and open dialogue and undue influence

    Transparent review process

    · Develop and publish end to end process open up the process to the public review, public meetings – gather input from all forms of engagement

    · Citizens make recommendations for enhancing engagement process, staff recommend to council the ideas which meet the filter criteria and publish results and idea that were passed over.

    Build citizen database

    · Identify user (Council/Committee) of skills, interests, passions

    · Within the community, names contacts, details, languages, volunteer profiles, diversity demographics, abilities, expertise, experience, how best to communicate

    · Build and populate the database with privacy controls

    · Make system user, support systems

    Internal and external outreach between communities (Burlington Buzz)

    · Build outreach through two-way communication among communities, constituents and the communities to broadest demographics through a variety of media and strategies

    Connect – listen – act

    · Enable multi format connections that leverage diverse representation

    · Utilize multiple channels using citizen surveys and on line and in person focus groups

    · Create and implement action plans that are shared across a variety of channels

    Technology and Communication Tool Box

    · Create and identify a series of tools that will redesign the application process

    · Create a more effective committee

    · Re-educate the public on committees, roles and outcomes

    · Retain deep knowledge bases

    Dialogue with us!

    · Enhance and improve dialogue and communication between Council and committees and citizens through a variety of platforms and demographics

    · Council reports – that inform council of committee work that is concise, standardized to ensure council is reading, Council feedback provided to committee, timely and responsive to citizens requests

    · Expand Citizen input into Committee work, floating committee membership spots, informal referendums, polls on input decisions, use on line voting web portals

    Communication tool kit

    · Tools to enable communication with Staff and Council

    · Short Council workshops (annually) with each committee including committee bios and expertise) priorities and objectives

    · Meet ups

    · Each Committee manages own social media presence with help from clerk

    · Direct communication of ideas between people on committee

    Speed dating council and committees

    Next Steps

    The information from the 3 Action Labs along with responses from the surveys will help inform recommendations in the report to City Council in September.

    Thank you for your feedback!



  • Thank you for your input and participation in the Action Labs and Survey

    about 2 months ago

    Thanks to everyone that attended the Actions Labs or completed the survey. We heard so much great feedback and we will post a summary of the feedback on this site early next week.


    Thanks to everyone that attended the Actions Labs or completed the survey. We heard so much great feedback and we will post a summary of the feedback on this site early next week.