Engaging During and After COVID-19

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Consultation has concluded

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As per the City of Burlington's Community Engagement Charter, engaging the community on issues that affect their lives and their city is a key component of democratic society. Public involvement encourages participation, actions and personal responsibility. The goal of engagement is to lead to more informed and, therefore, better decision-making.

COVID-19 has forced everyone to pivot, and engaging with the community is no exception. The City, in order to continue to get input from the community is/has:

  • hosting virtual public and council meetings, workshops and town halls
  • telephone town halls
  • online surveys
  • used the engagement platform, Get Involved Burlington for surveys, polling, mapping, ideas and discussion forums

Looking to the future, the City would like to gather your ideas as to how we can continue to safely engage with the community once in-person opportunities are allowed. We'd also like to know the types of topics you're interested in.

If you'd like more information about the City of Burlington's response to COVID-19. visit the COVID-19 page.

As per the City of Burlington's Community Engagement Charter, engaging the community on issues that affect their lives and their city is a key component of democratic society. Public involvement encourages participation, actions and personal responsibility. The goal of engagement is to lead to more informed and, therefore, better decision-making.

COVID-19 has forced everyone to pivot, and engaging with the community is no exception. The City, in order to continue to get input from the community is/has:

  • hosting virtual public and council meetings, workshops and town halls
  • telephone town halls
  • online surveys
  • used the engagement platform, Get Involved Burlington for surveys, polling, mapping, ideas and discussion forums

Looking to the future, the City would like to gather your ideas as to how we can continue to safely engage with the community once in-person opportunities are allowed. We'd also like to know the types of topics you're interested in.

If you'd like more information about the City of Burlington's response to COVID-19. visit the COVID-19 page.

Consultation has concluded
  • The 2020 Annual Engagement Report is posted

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    The 2020 Annual Engagement Report along with the supporting appendix is now posted. This report is going to the April 7th Corporate Services, Strategy, Risk and Accountability Meeting starting at 9:30 a.m.

  • Thanks for your feedback

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    Thanks to everyone that took the time to participate in the recent survey and poll regarding engaging during and after COVID-19. Here is some of what you said:

    • 99% of respondents have access to technology and the internet
    • 63% of respondents said they are comfortable participating in virtual/online meetings while 30% were somewhat comfortable and 6% were not at all comfortable
    • Once in-person engagement is deemed safe 27% of respondents said they are very likely to attend, while 59% said somewhat likely and 13% said not at all likely
    • When asked to pick top preferences for engaging with the City - the results are in this order:
      • Online using the Get Involved Burlington engagement portal to do surveys, polls, discussion forums etc
      • Virtual meetings (online meetings)
      • Formal in-person meetings (includes workshops, town halls, public information centres etc.)
      • Being a member of a task force or working group
      • Telephone Town Halls or meetings with a phone in option
      • Becoming a member of an Advisory Committee to Council
      • Delegation (speaking) directly with Burlington City Council members
      • Other....various ideas shared such as residents voting on every major decision, making delegating easier, events like Food for Feedback etc.


    Some of the comments shared were:

    • The City should consider having both in-person and virtual options post pandemic, as this allows for more choice and reaches a broader audience - this was by far, the most common theme.
    • Virtual options allow for those who missed a meeting to get caught up by watching the recording or reading the meeting transcript.
    • Would the City consider hosting an event maybe 3-4 times per year in a Town Hall forum to address a wide range of concerns? Addressing Council/Committee should be a simpler process
    • Would the City consider having an in-person meeting with a virtual option during the actual meeting?
    • The City needs to consistently communicate with residents as to how input was/was not used
    • For those that shared ideas directed to city services, these will be shared with the appropriate departments.
    • There were also quite a few complementary comments about the engagement portal, virtual opportunities, communicating and engaging with residents during COVID - Thanks for the kind words.

    Your feedback will influence the city's engagement plans moving forward in a post-pandemic world.

    The 2020 Annual engagement report is going to Committee on April 6, 2021. The report will be posted here when it's available.