Volunteer Satisfaction Survey 2024

Volunteer Satisfaction Survey 2024

As a current and valued volunteer with the City of Burlington, we want to hear from you!

We believe that volunteers are one of the greatest strengths of a community and a key factor to our success.

As you know, volunteers help with a variety of City-wide activities and initiatives.

The survey below is to provide feedback on the City of Burlington’s volunteer program and we would appreciate your input.

Notice of Collection

This survey doesn't intend to collect personal information and disclosure of responses will be governed by the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The purpose of the survey is to collect feedback to implement future improvements to the Corporate Volunteer Program. For questions about this survey please contact volunteer@burlington.ca  

The survey is available in print, alternative formats or with communication support by contacting getinvolved@burlington.ca

How long have you been a volunteer with the City of Burlington?

* required

Less than 3 months

3 months – 6 months

6 months – 1 year

1 – 2 years

3 – 4 years

5 years or more

How often do you volunteer?

* required

Once per year

Occasionally

Once a week

Twice a week

More than twice a week

Seasonal (example: summer camp, school break program, festival and events, etc.)

Why did you choose to volunteer at the City of Burlington? Please select all that apply.

* required

Meet new people

Enhance my skills

Wanted to give back to the community

Requirement for high school

Requirement for work

Other (please specify)

Which area do you volunteer for? Please select all that apply.

* required

Adult Recreation Services (Adults 55+)

Animal Shelter

Aquatics

Child, Youth and Family – Youth Programs

Advisory Committee

Community Panel

Community Gardens

Skating

Student Theatre

Tyandaga Golf Course

Community Event (example: Touch a Truck, Food for Feedback, Canada Day, Santa Claus Parade, etc.)

Other (please specify)

How did you hear about your current volunteer role?

* required

Word of mouth

Social media – City accounts

Volunteer Halton

City of Burlington website

High school guidance office

Community group

Returning volunteer

Other (please specify)

Please rate your level of satisfaction with the onboarding (orientation and training) you received at the City:

* required

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied (please explain)

Please rate your level of satisfaction with the Volunteer software used for applying to be a volunteer, completing the training and signing up for volunteer shifts.

* required

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied (please explain)

If you could improve anything about the volunteer onboarding, what would it be?

In your volunteer role(s) do you receive support and guidance from staff in order to help you perform your role?

* required

Yes

Often

Sometimes

10.

How would you rate your level of satisfaction with the recognition you received at the City for volunteering:

* required

Satisfied

Neutral

Unsatisfied (please explain)

11.

Can you share a positive experience you have had while volunteering with the City of Burlington?

Yes

12.

Do you give us permission to use or paraphrase your comments for future testimonials?

* required

Yes

13.

Do you have any suggestions for how we can make our volunteer program more appealing to future volunteers?

14.

How likely are you to recommend volunteering with the City of Burlington to a peer?

* required

Very likely

Likely

Unsure

Unlikely (please explain)

15.

Do you have any suggestions or ideas based on your experience that would help us recruit volunteers for the City in the future?

* required

16.

Do you give us permission to use or paraphrase your comments for the use of testimonials?

* required

Yes