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Customer Experience Feedback

This form should take less than 5 minutes to complete.  Your feedback will be used to help us serve you even better.

We Want to Hear From You

This feedback can be anonymous. You do not need to identify yourself or anyone else in this feedback. If you provide personal information in your response, it will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the City’s Privacy Policy and Records Retention By-law.


Any personal information received through this feedback is collected under the authority of the Municipal Act, 2001 and will be used to help ensure a high quality of customer experiences across the City of Burlington. Send any questions about this collection to the Manger, Customer Experience via 905-335-7777, 426 Brant Street or city@burlington.ca.


Paper copies are available upon request.




1.  

How was your most recent experience with the City of Burlington?

Maximum 255 characters

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Maximum 255 characters

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4.  

What service(s)  were part of your experience?  (Choose all that apply)

5.  

How did this experience happen? (Choose all that apply).

6.  

How much effort was needed from you during this experience?

7.  

Based on this experience, how do you feel about using City services in the future?

8.  

Based on this experience, would you recommend City services to a friend or family member?

9.  

How does this experience compare to your experiences with other municipalities?

10.  

Would you like to be contacted by the City about this feedback?