Burlington Transit Strategic Plan Survey

The City of Burlington is working on our Transit Strategic Plan for 2026-2030. This plan will help us grow and improve our transit services over the next five years.

The good news is that we’re not starting from scratch! We will start the 2026-2030 Transit Strategic Plan based on the transit work we did over the past five years as part of our last plan. In this last plan, called the Five-Year Business Plan (2020-2024), we made improvements like:

using a grid to plan our routes
increasing the frequency of our buses
increased the number of buses to support service growth
investigated sustainable fleet options including electric and hybrid options
introduced fare strategies

These changes helped grow transit ridership by 48 per cent to 3.6 million in 2024.

In this new plan, we’re focused on how Burlington Transit can help support you and the City as we grow. This means looking at making transit easier to use to get you where you need to go and looking at how our service can improve; and ensuring financial sustainability of the system.

We want to hear from you! As we work on this new plan over the next few months, we will be asking you to share your thoughts. We want you to let us know what’s working and what needs to be improved to encourage you to use Burlington Transit.

Personal information being collected in this survey is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25 and disclosure of responses will be governed by the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. Personal information will be used to inform the Burlington Transit Strategic Plan of the diverse backgrounds of survey participants and ensure inclusive representation. Your personal information is confidential and survey responses will only be reported in a de-identified, aggregate manner. They may be included in a corporate dashboard or Council report to highlight the range of perspectives gathered. For questions regarding the collection, use and disclosure of this information, please contact the Manager of Engagement & Marketing at getinvolved@burlington.ca. The survey is available in print, alternative formats or with communication support by contacting getinvolved@burlington.ca

Do you use Burlington Transit?

Yes

To make Burlington Transit better, and to help you use it more, what are some changes you think need to be made? Select all that apply.

More frequent service (i.e., less time until the next bus)

Better connections to other Burlington Transit routes

Better connections to regional transit (i.e., GO Bus, GO Train, Hamilton Street Railway, Oakville Transit, etc.)

More direct / simplified routes

Later transit service

Earlier transit service

Better accessibility (i.e., sidewalk connections, even surface stops, etc.)

Better bus stop amenities (i.e., shelters, seating, lighting)

More bus stops

Decrease in fares

Other (please specify)

Is there anywhere in Burlington that Burlington Transit isn’t serving right now that you think it should be?

What are some key improvements Burlington Transit could make to customer information and technology to make it easier to use?

Do you have any other comments or feedback about Burlington Transit?

Tell us a little about you.

Now we have a few questions about you so that we get a better understanding of who we heard from. These questions are optional. Your personal information is confidential and survey responses will only be reported in a de-identified, aggregate manner

What is your age range?

Under 18

19 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65 - 74

75 - 84

85+

Prefer not to answer

What is your household income before taxes?

Under $20,000

$20,000 - $29,999

$30,000 - $39,999

$40,000 - $49,999

$50,000 - $59,999

$60,000 - $79,999

$80,000 - $99,999

$100,000 - $249,999

$250,000 and over

Prefer not to answer

Do you identify as a member of the following groups?

People with disabilities

People who are part of a racialized community (i.e. black or people of colour)

Indigenous

People who are 2SLGBTQIA+

Recent immigrant

I do not identify with any of the above groups

I prefer not to answer

What is the language you speak most often at home?

Select option

10.

With which gender do you identify?

Male

Female

I prefer not to answer

An identity not listed, please self-identify

11.

Tell us your postal code. Start typing your full postal code with no spaces. Once you see it, select it

* required

Select option