Better Transit

As Burlington's population continues to grow, moving around your city should be easy and convenient whether you choose to travel on f­oot, by car, bicycle or on Burlington Transit.

Establishing a grid network to meet the mobility needs of­ the city’s population over the next 20 years is not something that will happen overnight, but there are improvements to our current transit service we can make in the short term that will help lay the stepping stones of­ what is to come.

In 2019, Burlington Transit will recommend to Burlington City Council a f­ive-year business plan that will help begin the development o­f a new transit network and level of­ transit service in the city.

The goal ­of the new level of­ transit service will be to

  • Increase frequency and reliability of­ bus service
  • Focus service on the city's most heavily traveled streets
  • Create better connections with other major transportation systems like GO rail service
  • Improve the com­fort and convenience o­f taking transit.


As Burlington's population continues to grow, moving around your city should be easy and convenient whether you choose to travel on f­oot, by car, bicycle or on Burlington Transit.

Establishing a grid network to meet the mobility needs of­ the city’s population over the next 20 years is not something that will happen overnight, but there are improvements to our current transit service we can make in the short term that will help lay the stepping stones of­ what is to come.

In 2019, Burlington Transit will recommend to Burlington City Council a f­ive-year business plan that will help begin the development o­f a new transit network and level of­ transit service in the city.

The goal ­of the new level of­ transit service will be to

  • Increase frequency and reliability of­ bus service
  • Focus service on the city's most heavily traveled streets
  • Create better connections with other major transportation systems like GO rail service
  • Improve the com­fort and convenience o­f taking transit.


Submit a question and we'll answer it.

Q&A

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  • What will you do to make sure all your buses follow the city 1 minute idling bylaw and turn engines off at bus terminals? Buses have bumper stickers that say "IDLING GETS YOU NOWHERE. TURN YOUR ENGINE OFF", but they ignore it and leave their buses idling the whole time they are at the bus terminals, seemingly to mock the climate emergency declaration the city made and how polticians say they are doing everything possible to reduce GHG emissions. It stinks! Our kids are protesting how Government employees need to stop climate change. Will you do anything to stop this or will you ignore it, make excuses and this will continue to happen next week and next month?

    JonSch asked 3 months ago

    Transit buses play an important role in reducing overall emissions in our city. Burlington Transit provides anti-idling information to drivers and will monitor idling at bus stations.






  • In a scale from 1 to 10 (1 being current transit system in Burlington and 10 in Switzerland) where are you aiming at with the implementation of the new 5 year plan?

    Plarent asked 5 months ago

    Interesting question.  Thank you.  Burlington Transit is aiming to be a 5 after the implementation of the business plan. This is the beginning of better transit in Burlington.





  • I have reviewed the question - why is it impossible to actually answer - this seems to be an exercise in public relations mot actually solving the problem - why should we as users / taxpayers have faith when there have been so many failures

    Pinedale Community asked 10 months ago

    We included open ended questions to allow people to freely provide feedback. Burlington Transit is engaging customers and non-customers to understand how the 2019 proposed changes will affect them.  Burlington Transit will make changes based on feedback.


  • When is the Transit Plan expected to be completed - And will the public be able to contribute to the Plan

    LHunter asked 11 months ago

    The Transit plan will be completed in the fall with information available for the 2020 budget discussions.  There are several drop in sessions later this month.  Please visit the Burlington Transit Events and Outreach page for more information.


  • Is there a plan to connect housing communities to shopping center like the newly renovated Burlington Center and Maple view Mall? With the current Burlington Transit bus system (timing and services), it is a little cumbersome to use public transit going to these places, taking at least 2 buses and waste a lot of time waiting for buses.

    jonathansy32 asked about 1 year ago

    Thank you for your comments. Burlington Transit is developing a business plan that will guide future improvements to our network.  We will use your comments and feedback gathered from others to develop service changes.


  • I was told by a student from Dr. Frank J Hayden Secondary School that Burlington bus does not give out changes. I walked to public library to check out books. This gentleman approached me to ask me if he could use Uber service to go home, and he would pay me for the fee. I didn't have the app on my phone, so I gave him my phone to download it and use it and don't worry about paying me. He told me he had $5 cash, and I wondered why he could not take the bus home. He said if he pays $5 to bus driver, he will just take it and will not give $3 change! His friend once gave $20 to bus driver and did not receive any change! What a non-sense! Yes, I drove him home for FREE. Burlington bus you ripping off students??? Yes, I phoned your office and yelled at your employee for this non-sense. I am not sorry. I go to Burlington community centre and use play-fit for my daughter and I get change. Same for Fortinos, Walmart, Costco you name it. Burlington Transit seems the only business place where you run business without carrying change. What a rip off guys. I am pissed every time I think about this boolshit, Burlington. I live here in Burlington. If I pay $100, are you still not going to give me change? Next time when I am free, I am getting on the bus and recording all actions and conversations. Hope it's not fixed, so that everywhere in the world knows how shameful you are Burlington Transit.

    ericjungxxx asked about 1 year ago

    Drivers do not provide change.  This is for the safety of the driver and to keep the bus on time. As an alternative to cash, customers can use a PRESTO card to travel on Burlington Transit.





  • One of the most under-served areas in the city is the Employment Corridor. Every 30 minutes, and only on weekdays, ending before 7PM, is very, very poor, for areas that are so unwalkable, separated from other corridors by things like the QEW and the train tracks. It's no wonder so many people choose cars. I hope this area will be given the attention it needs in order to increase ridership and unlock the gridlock.

    Arvis Pinkletter asked about 1 year ago

    Thank you for your comments. In 2019, Burlington Transit will use your comments and feedback gathered from others to develop service changes.


  • I have taken the Burlington transit for many years and based on my experience and that of people I have talked to much improvement is required for scheduling and reliability. I know this was an issue raised in the election and the plan on the new council is to address it. I believe much investment will be required to make the transit system work in order for people to leave their cars at home. I would like to know where the investment will come from to make this a viable service?

    Mike asked about 1 year ago

    Burlington Transit is working closely with the city’s Finance Department to assess investment options. Burlington Transit will be developing a business plan in 2019 that will outline a five-year plan, including investment requirements. 

    The 2019 budget review and approval process will get underway in the new year. For information will be available at www.burlington.ca/budget


  • For transit to improve significantly, both in service and ridership, there will undoubtedly be a requirement for increased investment up front, which Council will need to support. Will the City be seeking input from citizens on what they consider a reasonable cost/pricing options to improve transit? Without that input and broad citizen support, Council, as currently configured, may be reluctant to accept recommendations that have an impact on taxation. This is a case where asking the right questions of citizens could encourage Council to be bold.

    rolandtanner asked over 1 year ago

    Thank you for your suggestions.  We agree.  Stay tuned for information on engagement opportunities.

  • The BfAST Transit User's Forum was great example of city/people engagement. Will BfAST be involved in the development of the New Transit Plan?

    Jim Young asked over 1 year ago

    Yes.  Everyone will be involved in Burlington Transit engagement.